Pix da Caixa unavailable and customers suffer from instability

This Friday (6), Caixa Econômica Federal customers who need to carry out a transaction via Pix have faced difficulties.

Downdetector, a platform for monitoring the situation of services in real time, registered several complaints about the Pix functionality of the Caixa app, with a peak this Friday morning, mainly from 10 am.

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It is worth mentioning that today is the 5th business day, the date on which many Brazilians receive their payments and use the functionality not only to make instant and free transfers via Pix, but to pay bills through QR Code.

Another function that Caixa performs is to release resources from the Severance Indemnity Fund (FGTS) through the digital social savings account, which can cause an overload in the system.

According to Google Trends, a tool that monitors Google searches in real time, searches for “Pix Caixa unavailable” and “Caixa not making Pix today” had a sudden increase in the last hour.

Problems

When trying to make a transaction via Pix, users are faced with the following message:

“Transaction currently unavailable. Please login again and try again in a few moments”.

However, despite the error message after trying to make the operation, some users report that the money was debited from their checking account.

Claims

Many customers turned to Twitter to complain about the flaws presented by the Caixa app.

@Cashier I can’t do or receive pix, anyone else with this problem?

— DenirFelix (@FelixAldenir) May 6, 2022

@Cashier I went to perform the pix there was an error, but the money was deducted so what? How to do?

Is an app that promises daily withdrawals via Pix reliable?

— Bruna♡♡ ⁷ (@ilypkjimin) May 6, 2022

Recurring situation

Caixa has been experiencing recurring instabilities for some time now. On April 8, when the FGTS consultation was released, the state-owned company ended up among the most commented subjects, since users could not even log in, since the application did not load.

In May, on the 1st, there was another situation of instability, when users could not make transactions via Pix, as the system did not compute.

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