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man has BRL 143,000 in accounts

Talent agent Bruno De Paula, 36, reported on his social media the theft he suffered from a cell phone and the debauchery that took place in his bank accounts, even after having informed banks about the crime, having blocked the number at the operator and the IMEI. (a mobile phone identification code). According to De Paula, the criminals managed to move, in all, R$ 143 thousand reais. A week after the incident, the banks said that the amounts will be refunded.

De Paula says that after taking the dream trip and spending 20 days in Barcelona, ​​his life became a nightmare — as he defines it.

During the journey between Guarulhos Airport and the house where he lives, in São Paulo, on April 29, Bruno de Paula had his cell phone stolen while he was in a taxi in the middle of traffic. The device was taken from his hand because the vehicle window was open. As he was fiddling with his cell phone, it was unlocked. What was supposed to be the injury of an object turned into a big headache.

Debts of up to BRL 27,000 in the first few hours

De Paula says that immediately after the theft, he had a loss of R$ 27,000 on his Nubank account. The criminal generated four payment slips through Mercado Pago and PagSeguro in the amounts of R$9,000, R$8,000, R$5,000 and R$4,999.

The account holder has no idea how the criminal had access to the account, as the application works with facial recognition. In possession of the victim’s e-mail and cell phone, it was possible to carry out the embezzlement.

“I got home, took an old cell phone and saw that they stole R$ 27 thousand from one of the accounts. I was desperate. I asked Claro [operadora de telefone] the line was blocked, I spoke to Nubank, which did nothing, and I reported the problem to Banco do Brasil. At BB they hadn’t moved yet, but the next day, when I woke up, I saw several notifications from the bank about other moves. I was in shock,” said the talent agent in an interview with UOL.

Loans, transfers and PIX: loss of BRL 116 thousand

To Bruno’s surprise, even after reporting the theft, Banco do Brasil even allowed two loans, two transfers, one scheduled, and another PIX.

To make matters worse, it was Saturday. With the bank branches closed, Bruno depended only on telephone contact with the banking institution.

“How do they allow a loan after reporting the theft? At Banco do Brasil, the clerk even suggested that I access the APP and get my password wrong three times. outraged account holder.

Whiskey purchases: over BRL 2,300

After a stressful Saturday dedicated to reconnecting with the banks and Claro, Bruno was still surprised with whiskey orders on a delivery app. Despite having blocked all the cards, the talent agent had forgotten that he had his father’s credit card registered on the APP. Seven bottles of R$329 each were ordered.

In addition, the criminal still sent a “good morning” message to his girlfriend via WhatsApp.

“It was days of being attacked and mocked,” he lamented.

A week later, the banks’ response

According to him, the problem with the banks was resolved a week after the theft, after a post on social media by the talent agent went viral. On Twitter, he told details of the inconvenience experienced and assessed that banking institutions were negligent. Last Friday (6), he was informed that he would have all amounts refunded.

“The whole process is very flawed. I saw in real time that I was being stolen and had to press a series of numbers on the phone until I could talk to a bank attendant. There is no emergency number for fraud and even communicating they let all this happen “.

What those involved say

Sought, Nubank informed through a note that “it regrets what happened and informs that the case has already been resolved with the customer”.

Banco do Brasil reported that it triggered security procedures soon after becoming aware of the occurrence, with rapid recovery of values.

“BB adopts fraud prevention measures and advises its customers to never write down passwords in mobile applications — such as notepads or messaging applications —, always informing the financial institution of suspicious transactions in their account in a timely manner. the necessary measures can be carried out as soon as possible”.

“In the case of BB, the client must resort to the Relationship Center, agencies or the SAC to report that he was a victim of a scam or fraud”, informed the banking institution in a note.

PagBank PagSeguro reported that it “follows strict security standards, one of the company’s main pillars” and that “in the specific case, as soon as it had information, PagBank PagSeguro blocked balance to refund the victim”.

Claro informed that the “block [da linha telefônica] was executed as soon as the customer got in touch” and reinforced that “the management of messaging, social networks and banking applications is done by the companies responsible”. became active after the theft was reported, as stated by De Paula. UOL asked for more information and is awaiting a new position from the company.

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