Itaú’s app is offline this Friday (30); there are problems logging in

If you haven’t made all your payments for the week, I have some bad news. the application of Itau is off the air this Friday morning (30), as reported by users on social networks. In a statement to customers, the bank confirmed the unavailability and said it was already working to resolve the failure.

The problem affects the access to the account by the app. When using it by iPhone (iOS), users are greeted by the error “Oops! Sorry. We are improving our services. Please try again later”. Fur androidthe app returns the following alert: “There was an unexpected error, please try again”.

The warning makes it impossible to access the bank’s functions. During my tests, I couldn’t even enter the password or use biometrics to log into the app. The only exception was iToken which, accessed from the home screen, offered me random six-digit codes that can also be used by internet banking.

Outage started at 6am

According to Down Detector, the complaints started coming in around 6am. Overall, comments question the impossibility of accessing the financial institution’s application. The heat map also indicates that most of the complaints are concentrated in Brasília, Paraná, Minas Gerais, Rio de Janeiro and São Paulo.

Users also reported the incident on Twitter this Friday (30). Check out some publications:

App do @itau fora do ar em plena sexta de pagamento??? O dia já não começou bem…

— Suellen Ribeiro (@Suellen96989262) September 30, 2022

@itau a gente não tem tempo pra ir em banco até pq nem tá aberto ainda, precisamos do app pra fazer as transações! É dia de pagamento pra muita gente. Olha a responsabilidade com os clientes Itaú!

— Andy (@Andynctzenstay) September 30, 2022

Itau, vc sabe que dia é hoje?

Não é dia de melhorar serviço, peloamordedeus. pic.twitter.com/43E5hESS7F

— bruna rasmussen (@brasmussen) September 30, 2022

Itaú recognizes incident and is already working on a solution

The problem is very uncomfortable. As today is the last business day of the week, many are concerned about payments that need to be made today. But Itaú is already aware of the unavailability:

“We have detected an unavailability in our digital channels, causing difficulty in access at this time”, they announced in a statement to the technoblog this Friday (30th). “We apologize and reinforce that our team is working to resolve the issue as soon as possible.”

So far, there is no forecast of the app’s return.

Itaú’s app is offline this Friday (30); there are problems logging in

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